Security

Administrative Data

Users provide personal information in connection with your account creation, usage of the Bitwarden service and support, and payments for the Bitwarden service. Bitwarden uses administrative data to provide the Bitwarden service to you. We retain administrative data for as long as you are a customer of Bitwarden and as required by law. If you terminate your relationship with Bitwarden, we will delete your personal information in accordance with our data retention policies.

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We encourage you to review our Privacy Policy for more information.

For Individual, Premium, and Families accounts, Bitwarden does not log specific information regarding authentication attempts (successful or otherwise) or use of Bitwarden products. For members of Teams and Enterprise organizations, such information, including IP addresses, is logged for access by admins and owners in event logs.

As described above, Bitwarden does access some data to provide the Bitwarden service to you, including:

Personal information

  • Account email address (used for email verification, account administration, and communication between you and Bitwarden).

    • Whether email address is verified.

  • Name (only if provided during account creation).

  • A Bitwarden-generated device-specific GUID (sometimes referred to as a device ID, and used to alert you when a new device logs into your vault.)

Billing / Subscription

  • Premium subscription status and renewal date.

  • Billing history.

  • Last four digits of payment method on file, type of card, and expiration date.

    • Any existing account credit.

Organization information

  • Organization name.

    • Organization business name (when applicable).

  • Organization type and plan information, including:

    • Features available to the organization.

    • Renewal cadence.

    • Number of seats.

  • Organization billing email address.

  • Email addresses of organization owners and admins.

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For technical, billing, and product questions, please contact support

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